Examination of a Journal Article Essay Example | Topics and Well Written Essays - 1500 words

Examination of a Journal Article - Essay Example Finally, a comparison of the Packman et al study shall be made with two other research articles that have investigated the psychology of personality in regards to ethnic groups. Packman et al (2005) undertook their research in light of the lack of literature investigating personality difference between ethnic groups in New Zealand, especially in regards to employment selection procedures. They stipulate that empirical study of personality traits has been ignored as compared to cognitive differences between ethnicities. It is of concern to Packman et al that personality assessment data pertaining to ethnic differences has been ignored because: A personality assessment is considered to produce an adverse impact when the individuals of a specific demographic group are less likely to be selected for employment than individuals of other demographic groups (Cook, 1998 as cited in Packman et al., 2005 p. ). Further, Packman et al. state that personality differences can add to findings of cognitive differences and so provide more depth of information of potential employee's suitability for job performance. The article of Packman et al. had several main points. ... At present, theories, models and assessment procedures of personality tend to be ethnocentric, in that they are based on the English language and oriented for a Western culture. Hence, there may be a lack in the ability to generalise personality assessment across ethnic groups.A dominant theory of personality within psychology is the Five Factor Model (FFM), commonly referred to as "The Big Five". The five factors are Neuroticism, Extraversion, and Openness to Experience, Agreeableness, and Conscientiousness. The two global personality traits of Conscientiousness and Neuroticism have been consistently identified as strong predictor of occupational performance (i.e., a high score on the Conscientiousness trait and a corresponding low score on the Neuroticism trait). Hence, significant ethnic differences on these two traits may increase the likelihood of adverse impact during the employment selection process.Cross-culturally, analyses of descriptions of personality in languages other t han English have identified five factors similar to that of the FFM. However, cross-cultural factors rarely correspond to the original English five factors, and this is likely due to socio-environmental influences during lifespan development, and subsequent differences in language semantics. So that even though a five-factor personality structure can be replicated across ethnic groups, it does not support or negate that various personality traits are equivalent across cultures. Bearing this in mine, research has found that there are significant differences across ethnic groups on personality traits. Packman et al. hypothesised that significant differences would be found across ethnic groups of New

Self Awareness Essay Example | Topics and Well Written Essays - 1000 words - 1

Self Awareness - Essay Example In the modern society, being an effective team player boosts one’s ability to realize higher performance efficiency. My ability to work effectively with other team members offers a brighter future in regard to job prospect in the manufacturing company where I wish to join. Consistent participation in class discussions and tolerance towards cultural diversity among classmates has seen me create many friends and relate well with teaching staff. This has earned me a position as class representative which reflects my strong interpersonal skills and effective communication ability. Besides, being a class representative means I effectively work with members to achieve specific goals within the set deadline hence my exhibition of team player. Despite the aforementioned points of strengths, I have to improve on some areas of weakness that pose significant threat to my future job prospects. My intrapersonal skill is significantly poor in respect of emotional control. For instance, I fear failure and in the event of one of potential threat I get it difficult to manage stress. This is a great blow when it comes to internal motivation and drive to perform. The evident danger of this weakness a possible puncture on work values enshrined in my potential employer’s firm. Relentless efforts to manage this problem entail consistent sessions with guidance and counseling professional. Such psychotherapy sessions are likely to open up my unexploited potential as a lower level manager before I can rise up the ladder. Besides, I intend to engage in physical exercise after personal assignments and have private times to reflect on my life. This master plan would help me overcome the internal challenge of emotional stability. Work values are the driving force behind efficiency. I believe in honesty as it serves the general interest of the society. In workplace, I believe that honest disclosure of personal feeling and attendance of

Quality Management Systems Of Dairy In India Environmental Sciences Essay

Quality Management Systems Of Dairy In India Environmental Sciences Essay In the new WTO led freer trade environment, Indian food industry can compete Globally only if it is price and quality competitive .Due to the liberalization of Indian economy and the onset of WTO regime, quality Competitiveness will matter most in Indian food industry. Hence serious consideration had given to quality issues in Indian food industries. The Indian government is motivating the dairy and other food processing industries for adoption of food safety and quality assurance mechanisms such as Total Quality Management (TQM) including ISO 9000, ISO 14000. Hazard analysis and critical control points (HACCP). Good Manufacturing Practices (GMP), Good Hygienic Practices (GMP).And this essay also contains Indian Government Regulations in the Dairy Processing Sector. India has two types of sectors for the marketing of milk and its products, one is organized sector and another is unorganized sector. The unorganized sector accounts for 88% of total milk production in India and it includes marketing of raw milk and traditional products such as locally manufactured ghee, fresh cheese, and sweets. The organized sector accounts for 10-12% of total milk production in India and it includes the dairy cooperatives and organized private dairies which produces Western-style dairy processed products based on pasteurization. The share of organized sector in the total milk production handling is increasing by the years (FAO, 2002). India has now become the largest producer of milk in the world, with estimated production of about 81 million tons in 2001(FAO, 2002).Milk production in India accounts for more than 13% of the total world output and 57% of total Asias production. Top five milk producing nations in the world are India, USA, Russia, Germany and France (http://www.aavinmilk.com/dairyprofile.html). After the formation of World Trade Organization(WTO), there were some instances where foreign buyers refused to accept Indian processed food products from Indian food processing industries which did not follow HACCP system.Due to this Industries which are exporting were paying lare amounts of money to foreign consultants for HACCP Implementation (CM, 1997).And also implementing HACCP system has become mandatory for food companies after the formation of World Trade Organization(WTO) and this is due to HACCP is recommended by the Codex Alimentarius Commission (CAC) and the CAC recommendation has been approved by the Agreement on Sanitary and Phytosanitary Measures (SPS) reached under the signs of WTO (Satish Y. Deodhar, 2001). It is an international Body which was established by Food and Agriculture Organization (FAO) and World Health Organization (WHO) of the United Nations with an objective to protect the health of consumers and to ensure fair practices in the food trade. It gives specifications for International Standards for the safety and quality of food codes of good manufacturing practice. The Standards, guide lines and recommendations specified by Codex Alimentarius commission was recognized worldwide for international trade and negotiations and also for settling of disputes by WTO. (Source: GOVERNMENT OF INDIA OUTCOME BUDGET OF MINISTRY OF FOOD PROCESSING INDUSTRIES FOR 2008-2009) Government of India (GOI) Ministry of food processing industries Financial Scheme for Quality Assurance, Codex Standard 2008-2009. Objectives of this Scheme: 1. Motivating the food processing industries in order to adopt food quality and safety assurance systems such as Total Quality Management (TQM) which includes ISO 9000, ISO 14000 and safety assurance systems such as Hazard analysis and critical control points (HACCP),Good Manufacturing Practices (GMP) and Good Hygienic Practices (GMP). 2. To make the food processing industries ready to face them to global competition in international trade after the WTO formation. 3. To prepare the food processing industries in such a way that itv will stick to strict quality in hygiene norms. 4. Enhaning the product produced by food processing industries which will accept by overseas buyers. 5. To prepare Indian food processing industry in technologically up to date which will practice international best practices. The Scheme included the following activities: 1. Total Quality Management (TQM). 2. Promoting of Quality Assurance / Safety Concept. 3. Bar Coding. 4. Strengthening of Codex Cell. 5. Upgrading Quality Control Laboratories. 6. Research Development Programmes for food processing industry 1. Total Quality Management (TQM) Ministry of Food Processing Industries (GOI) is running a Plan Scheme which is promoting food processing industries to adopt food quality and safety assurance systems such as ISO 9000, ISO 14000, Hazard Analysis and Critical points (HACCP), Good Manufacturing Practices (GMP), Good Hygienic Practices (GHP) .And it has assisted 10 food processing units to implement the HACCP, IS09000, GMP, GHP practices during the year 2007-2008. 2. Setting Up/Up gradation of Quality Control Laboratory Strengthening or Setting up or Networking of laboratories will help in introduction of quality and safety systems in food processing industries and maintaining quality of the product at every level of production. Ministry of Food Processing industries (GOI) has started a plan scheme for setting up/ up gradation of quality control laboratory with objectives like ensuring adoption of National food standards, assisting food industries to develop and implement quality management systems such as ISO9000, HACCP etc., analyzing the samples received from food processing industries, and other stake holder and training in the areas relating to quality improvement through own expertise. The Ministry of food processing industries (GOI) has approved financial assistance to the some organizations during the year 2007-2008 for setting up and up gradation of food testing laboratories like Maarc Lab private limited, Pune.,Council for Food Research and Development, Government of Kerala.,Indian Institute of Technology, Kharagpur.,Pradeshik Cooperative Dairy Fed. Ltd, Lucknow.,. AcharyaN.G. Agricultural University, Hyderabad and A.P. State Agro Industries Dev.Corpn.Ltd. Hyderabad. (Source: GOVERNMENT OF INDIA OUTCOME BUDGET OF MINISTRY OF FOOD PROCESSING INDUSTRIES FOR 2008-2009) Indian Government Regulations in the Dairy Processing Sector: Compulsory legislation 1. Prevention of Food Adulteration Act, 1954 The Act was created in Indian Parliament in 1954 in order to prevent adulteration of food and it Rules were formed in the year 1955 .The PFA Act includes food standards, general procedures for sampling, analysis of food, powers of authorized officers, nature of penalties and other parameters related to food. It will give standards to food additives, preservative, coloring matters, packing labeling of foods, prohibition regulations of sales etc. Amendments are incorporated in PFA rules with the recommendation made by the Central Committee of Food Standards (CCFS) which has been setup by Central Government of India under the Ministry of Health and Family Welfare comprising members from different regions of the country. The provisions of PFA Act and Rules are implemented by State Government and local bodies as provided in the rules. The provisions of the Act are mandatory and contravention of the rules can lead to both fines and imprisonment. (Source: http://www.fssai.gov.in/PFA.aspx) 2. Milk and Milk Product Order (MMPO) The Govt. of India had announced officially the Milk and Milk Product Order (MMPO) 1992 on 9.06.1992 under the provisions of Essential commodity Act, 1955.According to this order any person or dairy plat handling more than 10000 liters per day of milk or 500 Million tons of milk solids per annum needs to be registered with the registering authority appointed by the Central Government of India. This order aims at to maintain and increase in supply of liquid milk of desired quality in the interests of the general public and also helps in for regulating the production, processing and distribution of milk and milk Products. So far suitable amendments were made by Government of India for this order from time to time in order to make it more liberal and oriented to facilitate the dairy entrepreneurs. The latest amendment was made on 26/03/2002. At present there is no restriction on setting up of new milk plant but requirement of registration is for enforcing the prescribed standards of qua lity and food safety. The salient features of the new amendments include sanitary, hygienic condition, quality, food safety issues and flexible inspection of dairy plant. (Source: http://dahd.nic.in/milkorder.htm) 3. Standards on Weights and Measures (Packaged Commodities) Rules, 1997 These Rules species obligatory conditions should be maintained for all milk and milk products which are in packed form with respect to declarations on quantities contained. And they are operated by the Directorate of Weights and Measures, under the Ministry of Food and Civil Supplies (Government of India). 4. Export (Quality Control and Inspection) Act, 1963 This act was operated by Export Inspection Council (Government of India). According to this Act all exportable milk and milk products should undergo compulsory pre-shipment inspection for quality control. And the quality control and inspection are administered through a network of more than fifty offices located around major production centers and ports of shipment 5. Pollution Control The milk processing industry should take no Objection Certificate from Pollution Control Board which is Compulsory. Voluntary Standards In India there are two organizations which deal with voluntary standardization and certification systems in the food sector. They are: 1. Bureau of Indian Standards (BIS) BIS has two types of activities, one is formulation of Indian standards in the processed foods sector and the other is implementation of standards through promotion and through voluntary and third party certification systems. BIS standards cover raw materials permitted and their quality parameters, hygienic conditions under which products are manufactured and packaging and labeling requirements.BIS will give ISI mark that can be exhibited on product packages to those manufacturers complying with standards laid down by the BIS. BIS has made mandatory certification for food colors or additives, vanaspati (Hydrogenated vegetable oil), containers for packing, milk powder and condensed milk. 2. Directorate of Marketing and Inspection (DMI) Agricultural Produce (Grading Marking) Act was formed in the year 1937 which had given power to Central Government of India to frame grade standards for agricultural produce. It has formulated certain Standards under scientific manner and is popularly known as AGMARK standards. Recently food safety factors are being incorporated in these standards in order to compete in World trade and they are harmonized with international standards keeping in view the WTO requirements. They will provide Certification to adulteration prone milk products like Butter and Ghee in order to benefit producer/manufacturer and consumer. The Certification mark under the Agricultural Produce (Grading Marking) Act is popularly known as AGMARK. (Source: http://agmarknet.nic.in/right_DMI.htm) Other Government Regulations 1. Industrial License: Normally in India no license is required for setting up a Dairy Project but a Memorandum has to be submitted to the Secretariat for Industrial Approvals (SIA) and an acknowledgment is to be obtained. 2. Foreign Investment: A prior approval from the Secretariat of Industrial Approvals, Ministry of Industry(Government of India) is required in order to Foreign investment in Indian Dairy Industry. 3. Foreign Technology Agreements: It also requires prior approval from the government of India . 4. Import of capital Goods Import of capital goods for dairy processing industry is allowed if it is financed through Foreign Equity and it also need of approval from the Secretariat of Industrial Approvals. 5. Import of Second Hand Capital Goods Second hand machinary can be imported if it meets conditions like minimum residual life of 5 years, equipment age should not be more than 7 years old, certificate from the Chartered Engineers of the country of origin certifying the age , the Residual life is to be produced and import will be allowed only for actual users. (Source: indiadairy.com) The Management Systems Certification (MSC) activity of the Bureau of Indian Standards (BIS): It consists of a series of activities with which it will assess the capability of an organizations Management Systems such as IS/ISO 9001:2000(Quality Management Systems), IS/ISO 14001:2004( Environmental Management Systems ),IS 18001:2000(Occupational Health and Safety Management Systems),IS15000:1998 ( Food Hygiene Hazard Analysis and Critical Control Point (HACCP) System )and the combination of two or more than two systems (integrated management systems) and it will provide third party Certification to the organizations. BIS offers certification to the following standard: IS/ISO 9001:2000: This standard comes under Quality Management Systems Certification Scheme (QMSCS) provided by Bureau of Indian Standards and it is identical to ISO 9001:2000 -`Quality Management Systems . IS does not provide any form of consultancy services for implementation of the requirements of IS/ISO 9001:2000 standard as under its Quality Management Systems Certification Scheme, BIS grants licenses against IS/ISO 9001:2000 standard. Accreditation of BIS QMSCS by Raad voor Accreditatie (RvA), Netherlands, is a testimony of BIS QMSCS operating to internationally accepted criteria. BIS Quality Management Systems Certification Scheme is accredited by RvA for twenty three sectors. IS/ISO 14001: This standard comes under Environmental Management Systems Certification Scheme (EMSCS) and is identical to ISO 14001 -`Environmental Management Systems. This standard helps the organizations to achieve and demonstrate sound environmental performance. It does not provide any form of consultancy services for implementation of the requirements of IS/ISO 14001 but it grants licenses against IS/ISO 14001 standard. IS 18001:2000: This standard comes under Occupational Health and Safety Management Systems and helps in good health and safety performance ensuring an accident-free industrial environment. This will also improves organizations smooth and effective functioning. IS 15000:1998: This standard comes under Food Hygiene -Hazard Analysis and Critical Control Point (HACCP) System and it is designed to identify and prevent microbial and other hazards in food production. It helps the producers, processors, distributors, exporters, etc, of food products to utilize technical resources efficiently and in a cost effective manner in assuring food safety .It does not provide any form of consultancy services for implementation of the requirements of IS15000 standard as under its HACCP HACCP-Quality Management Systems (QMS) Certification Scheme but it grants licenses against IS 15000 (HACCP stand-alone certification) or IS 15000 integrated with IS/ISO 9001:2000 standard (HACCP integrated with QMS Certification). The Benefits of BIS Certification for management systems: It improves both internal operational benefits and external marketing advantages of an organization. And it also provide an assurance of consistent quality, pollution prevention, waste reduction, safety and health of employees to highly competitive international market-place, customers, governments, general public, employees and stakeholders . (Source: Bureau of Indian standards Management Systems Certification Quality Manual, issue 1, 2004). Major problem associated with quality standards: Small holders have difficulty complying with SPS/ QUALITY STANDARDS (FAO, 2002). Conclusion: There is need of Training of suitable man power on Quality and food safety management systems such as ISO Standards ,good hygienic practices and good manufacturing practices and application of concept and principles of sanitary and phyto sanitary (SPS ) and Hazard Analysis and critical control point ( HAACP ) systems throughout the food Chain from farmer to consumer , becomes important for producing quality milk products. So, Indian government should take proper measures in order to improve people skill in the quality and safety management systems so that Indian dairy sector Quality and Safety management systems will improve.

Cuban Cigars : Rolling Process and Crop Gathering :: Cuban Cigar

Cuban Cigars: The Rolling Process and Gathering the Crop In 1492, Christopher Columbus discovered the island now known as Cuba. Along with the discovery of Cuba, Columbus also discovered tobacco. Since that time, Cuba has developed the reputation as having the finest tobacco and finest cigars in the world. The following article will discuss how the crop is raised and harvested. Furthermore, the art of cigar rolling will be discussed in detail. What makes Cuban tobacco the world's finest tobacco? The answer lies in Cuba's climate and in the uniquely composed fertile fields in which the tobacco is raised. Cuba has a topical climate; this, combined with a temperature that is tempered by trade winds makes the island quite tobacco friendly. Cuba's fields, in which the tobacco is grown, have a unique composition that gives Cuban tobacco its own distinct and unmatched color and flavor. The tobacco crop goes through a long and tedious process before it is ultimately ready to become a Cuban Cigar. The first step in the process is to prepare the beds for the tobacco seedlings. After the beds are made, the tobacco seeds are planted. The next step involves topping the plants and removing the suckers. This is done to increase the vitality of the plants. After about 2 Â ½ to 3 months, the plant reaches maturity and is then harvested. The tobacco crop is harvested leaf by leaf. After the tobacco crop is harvested, the next step is to cure the crop. Curing is done in a very methodical manner. First, the tobacco leaves are strung together with a cotton thread. They are then hung out to dry for a few months. They are then considered cured. After "curing" the leaves, the plant goes through a series of natural fermentation steps. The tobacco at this stage is graded according to size and quality. The leaves at this point are ready to be wrapped and rolled into cigars. Before this is to occur however, the tobacco leaves are arranged according to thickness and length to match the type of cigar that is to be produced. The process of rolling a cigar is a very detailed and meticulous one. Cigar rolling requires expertise and care. Interestingly, the tools used to roll cigars have also remained virtually unchanged for generations. A small wooden board is needed, along with a semi-circular blade, and a small container of clear purified rubber resin, which is used to shape and seal off the ends of the cigar.

Research on Modern Grocery Market in Pakistan

â€Å"The Evolution of Modern Grocery Market in Pakistan. † A research project to study changing consumer buying patterns and opportunities for new entrants in the modern grocery sector. By Adavanced Research Methods MBA-Evening Program Section ‘E’ Submitted on November 19, 2012 Table of Contents Titles Page No. Prefatory Information Abstract Acknowledgements Executive Summary Introduction Methodology Research Findings Conclusion Recommendations Appendices References 02 03 04 05 06 08 09 13 14 15 22 Page | 1Prefatory Information Research Topic â€Å"The Evolution of Modern Grocery Market in Pakistan. † Research Background The traditional food retail sector (small neighborhood stores, street vendors, â€Å"general trade† stores, etc. ) comprise about 95% of all food retail stores in Pakistan while the modern retail sector (hypermarkets, supermarkets, discount stores, etc. ) make up the remaining 5%. Over the past few years international retailers have taken advantage of the growing opportunities in this market.Well-known European retail giants Makro, Metro, and Carrefour (Hyperstar) have opened stores in all major Pakistani metropolitan cities. The port city of Karachi alone has at least five large retail stores that serve more than 19 million people. With a growing middle-income class (estimated at about 25% of the total population), increasing urbanization, increasing popularity of international food products, and a growing number of international restaurants and fast food chains, Pakistan is emerging as an expanding market for U. S. high-value agricultural products.The overall food retail and wholesale business accounts for 17% of Pakistan? s GDP. These large retail stores have been able to tap into the changes in consumer lifestyles and higher disposable income. Emerging technologies have also contributed to the emergence of the large food retail superstores, which offer a wide range of value added products and services to p rice conscious middle income consumers. Convenience stores in Petrol/Gas stations are also providing an additional option for consumers and their popularity among Pakistani consumers is rising.To know precisely the driving forces that lead changes in the consumer buying behavior and furthermore to anticipate the future demand of modernized grocery stores and hypermarkets which would ultimately guide investors towards an opportunity and would let them know the critical market factors and consumer needs on the basis of which they should design their businesses to gain maximum market share in minimum amount of time and resources. Page | 2 Abstract â€Å"The Evolution of Modern Grocery Market in Pakistan. The core objectives of our research are comprehensively explained and backed by the results and interpretations, with graphical illustrations that clarify the main consumer tastes and preferences that are the agents of changing buying patterns being the reason behind the increased num ber of modern grocery stores in major cities of Pakistan which is linked to our second objective that is more towards the investment opportunity for local and foreign venture capitalists in the mentioned sector. Page | 3Acknowledgements First and foremost, we would like to thank Almighty Allah for enabling us to achieve the completion of our project report effectively, next we would like to thank to our course mentor of Advanced Research Methods-E, Mr. Salman Rabbani for the valuable guidance and advice. He inspired us greatly to work in this project. His willingness to motivate us contributed tremendously to our project. We also would like to thank him for showing us some examples that related to the topic of our project.Besides, we would like to thank all those participants, colleagues and class mates for providing us with their valuable insights and responses that enabled us to complete this project. Group Members Sandhya Talreja Talha Abid 1235220 1235182 Page | 4 Executive Summ ary The increasing number of modern grocery stores are rapidly increasing in Karachi and other cities of Pakistan which accounts for attracting majority of the customers and getting market share more than it was in the past few years.These larger stores make up 5% of all Pakistan? s retail food stores. There are two segments of modern food markets. One segment is dominated by the international groups and there are also domestic food retailers that are also utilizing new modern retail formats. For example, large food retail stores (Metro, Makro, and Hyperstar) comprise about 2% of all Pakistani food retail outlets with an estimated annual turnover of $176 million. The overall share of imported food products in the large retail stores is about 5. 6%.To analyze and figure out factors that have changed the buying patterns across the urban areas of Pakistan across all major population segments based on the demographical characteristics. The later part of the research well describes inves tment opportunity and growth indicators with rising purchasing power of people and increasing consumption patterns leading to impulse buying behavior. Appendices and annexes contain some useful facts that determine the future trends of retailing in Pakistan that how changes are anticipated in the years to come with respect to structure, marketing, supply chain management and customer servicesPage | 5 Introduction Consumer Food Purchasing Behavior The average Pakistani consumer spends 42% of his income on food. Consumption of imported processed and ready-to-eat food is greater in urban areas because of higher disposable incomes and access to modern style of food. A typical Pakistani household makes regular purchases of staple foods (i. e. , wheat flour, pulses, edible oils, fruits, vegetables, milk, meat, etc. ) several times per month from neighborhood stores due to convenience, perceived freshness, and limited storage space at home.A growing number of young Pakistani professionals (male/female) generally prefer making monthly food purchases from modern retail stores due to greater variety of products, satellite stores, and to enjoy food services all under one roof, thus providing the opportunity of combining „one stop shopping? with a family outing. Affluent Pakistani families are attracted towards modern retail stores due to their affordability, strategic locations, access to the imported processed food, and available choices for multiple product range.In comparison the rural consumer prefers homemade products, organic fruits & vegetables, and has limited access to processed food. The demand for imported food such as dates, cereals, beverages, chocolates, almonds, cakes, fruits and fruit juices reaches its peak during the festive season, especially at Eid and Ramadan. Moreover Pakistan has a large and growing middle-income class (estimated at about 25% of the total population).It also has a large and growing young population and over 55 percent Pakista ni? s are in the 10-40 years age bracket. The upper middle-income class is currently estimated at 17 million, with relatively high per capita income which favors consumer spending. Since 2000 demand for specialized products targeted at the middle-income consumers have increased significantly. The upcoming changes in the Pakistani consumer demographic will create opportunities and challenges for companies doing business in Pakistan.Keeping in view the above stated scenario and these facts the well described the consumer demographics in Pakistan, we decided to conduct a quantitative research to know the factors of changing buying patterns and also to gauge the magnitude of opportunity for the new entrants in the huge retail grocery market that estimates about US$ 42 billion per annum. Page | 6 Research Objectives ? ? To study the changes in buying patterns of consumers in metropolitan cities of Pakistan, after the advent of modern grocery stores.To what extent these retail chains have been successful and to analyze if there is an opportunity for new entrants in the current scenario. Research Question ? ? What factors are responsible for changing buying behavior of people belonging to urban areas of Pakistan? What is the size of opportunity that exists for new entrants in the current market? Page | 7 Methodology The research methodology comprised of an online survey and questionnaire that was conducted throughout the city of Karachi, Hyderabad, Lahore and Islamabad. There were 10 option-based question that were designed to get the responses covering the two basic research objectives.Respondents were randomly selected and were asked to fill out a questionnaire which contained predetermined options and with other open-ended options as well, most of the participants were belonged to Karachi along with a significant number of online respondents from Hyderabad, Lahore and Islamabad adding a variety of responses from urban areas of Pakistan. Respondents were divided in to four main categories on the basis of their Gender, Age, Marital Status and Income to have a fair understanding of different types of needs and preferences of different consumer segments.Quantitative Research There was a need to quantify the number of consumer that opt or prefer a certain attribute, products or services at these different stores so in terms of percentages it was easy to present and interpret data that was collected as a result of survey- questionnaire. First of all there was a pre-test conducted to know the validity and effectiveness of the questionnaire and methodology and after that actual survey was launched online and respondents were asked to fill the survey.Online survey reduced the time and other costs associated to our research and proved to be a cost-effective tool to conduct our survey. Page | 8 Research Findings On the basis of two distinct objectives the research findings are included in this report, the initial objective to determine factors that infl uence consumer buying behavior are the overall services offered, quality and branded products, convenience of getting all items at a single point, no grocery items including fashion apparel, cosmetics, medicine, home decor and so on remained the key choices of the respondents.Regarding the second objective that was to know the size of opportunity for new entrants that was asked in a question to know precise demand of the modern grocery outlets in Karachi and other urban cities, the findings exhibit that a clear majority of the respondents want to have more modern grocery stores in their locality, exact figures are mentioned in the graphical representation section later in this report. Other quantitative results include the frequency of purchases, expenditure and preferred store type that are also useful to calculate the size of the opportunity in this sector.Moreover participants also provided very insightful responses in open-ended options that highlighted many other things that th ey prefer at these modern stores. Including improvement suggestions regarding, customer support and billing, loyalty and discount programs were dominant responses of the survey discussed in the detail in graphical representation section. Page | 9 Graphical Representation and Analysis 1. Grocery Store Type It? quite clear from the market share that supermarkets and hypermarkets have acquired during past couple of years is significantly improved up to 30% for each category. Grocery Store Type General stores 30% 30% 18% 22% Dept. Stores Super Markets Hypermarkets 2. Grocery Frequency Frequency as compared to past trend of weekly or daily grocery purchases has been shifted to monthly purchases leading towards impulse buying behavior after the advent of the modern hypermarkets and superstores 60% 40% 20% 0% Grocery Frequency Weekly Fortnightly Monthly others 3.Grocery Market Share Modernized supermarkets lead the market with 48% share of the grocery sector these markets are convenience t o people living in developed areas of Karachi catering their grocery needs effectively. Grocery Market Share Hyperstar 14% 18% 20% 48% Metro/Makro Naheed/Chaseup /Aghaz/Imtiaz others 4. Grocery Spending Most of the people that opted for modern grocery stores belong to higher income segment and majority spends more than Rs. 7000 on their grocery needs. This indicates a higher tendency of the people to consume in the society. 0% 30% 20% 10% 0% Grocery Spending (PKR) 26% 6% 32% 36% Page | 10 5. Appealing Factors The factors that were dominant among the responses were convenience of getting all items at a single stop and economical purchases thus lowering grocery budgets, this is the core reason that has changed buying patterns of consumers in the recent years. other factors Appealing Factors Economical Safe and†¦ Convenience Adequate†¦ Economical 0% 20% 40% Adequate Parking Convenience Safe and Secure other factors Non grocery items 6.Non-grocery items Out of the non-grocery items most people preferred cosmetics reason being the majority of female respondents in our sample. Rest of the people preferred medicines and ready to wear apparels. 0% 50% 46% 20% 16% 8% 10% 7. Additional Food Items Other than usual grocery items as food staples there was a significant rise in the demand and preference to ready-to-eat/ frozen-food, reason being the most of the married females are opting for careers and employments therefore frozen foods provides them convenience and quick food solutions. 70% 60% 50% 40% 30% 20% 10% 0% Additional Food Items 2% Fresh fruits and vegetables meat/chicken/p oultry Frozen food others 16% 16% 6% 8. Improvement Suggestions Discount cards were the most opted option by the respondents as people tend to buy in larger quantities they expect a significant amount off as a discount as well as the loyalty or privilege cards were also and added suggestion along with the speedy billing process due to the shortage of time in the busy schedule of peo ple living in the large cities. 60% 50% 40% 30% 20% 10% 0% Improvement Suggestions 48% 28% 12% 12% Loyalty cards Discount cards Speedy billing process others Page | 11 9.More Grocery Stores So about 90% of the people responded in positive when they were asked about more grocery stores in their city mainly because the convenience these stores offer, while the remaining 10% who opted for No, further explained there are enough no of stores in their vicinity only need is to improve their service quality. 100% 80% 60% 40% 20% 0% More Grocery Stores 90% 10% Yes No Yes No 10. Most preferred attribute Quality is the most opted attribute and mostly the quality products and services available at modern grocery store provide an added benefit to the customers and delight them in many ways. 0% 60% 40% 20% 0% Most preferred attribute Quality Pricing Brand Other Page | 12 Conclusions After studying the brief results and graphical illustrations we hereby conclude that major causes of change in cons umer purchase patterns are superior quality of products and services offered to customers at economical prices, thus elevating the overall value for customers when it comes to convenience shopping, hassle-free parking, pleasant environment, serene ambiance, safety and security which previously was not offered by any of the conventional grocery stores of their localities.Now majority of the consumers prefer going to modern supermarkets and hypermarkets rather than the wholesale markets, to avoid the long tiring grocery shopping which included stressful parking, lack of security and safety. Moreover people on weekends go for grocery shopping with their families which allows them to spend quality time with their family as an outing or entertainment and enjoy shopping with all the modern state-of-the-art facilities offered by malls and shopping centers.Furthermore, along with the basic grocery items people tend to shop additional items including garments, cosmetics, fashion products, fr ozen foods, medicines and so on that is again an appealing factor that directed majority of the customers towards these modernized grocery store thus offering more and more benefits and ease to customers.As it has been witnessed that in the past few years the retail market dynamics have changed dramatically with modern grocery stores capturing the 40% share in the sector it is therefore a lucrative sector for foreign investors in the sectors and source of high FDI (Foreign Direct Investment) that would increase employment opportunities for our population and also would add up to fiscal revenues for the government. Page | 13 RecommendationsAfter the completion of this research that was in response to previous researches on Emergence of Modern Retail in Pakistan and Market Transformation Due To Current Economic Turmoil (USA and European Retail Sectors) we suggest a comprehensive and more sophisticated research should be carried out on a commercial level to have an in-depth knowledge a nd insights about the market. Many of the indicators suggest the modern society in Pakistan are moving towards mass consumption and retail sector particular has been the key performer accounts for an annual turnover of about US$ 42 billion(estimated).So in response to it another research should carried out on Factors of Impulse Buying Behavior of consumer segments in Pakistan with respect to the modern grocery markets rapidly increasing and expanding the retail sector in Pakistan. The scope of our research was limited to few major cities of Pakistan i. e. Karachi Lahore Islamabad and Hyderabad, so its scope should be increased for future research also incorporating the useful insights of the key industry players of the modern grocery markets. Page | 14 Appendices Appendix-1 (Survey Questionnaire) ARM-Questionnaire Demographics: Age: ? 7-28 ? 29-40 ? 41 & above Gender: ? M ? F Marital Status: ? Single ? Married Average Household Income (PKR): ? 10,000-20,000 ? 20,001-50,000 ? 50,001 & above Area of Residence: ________________________________________________________ 1. What type of grocery store do you prefer for your grocery shopping? ? General stores ? Departmental stores ? Super market ? Hyper-markets 2. 3. 4. 5. How often you go for grocery shopping? ?Weekly ? fortnightly (every 15 days) ? Monthly ? others please specify_____ Which store do you often prefer for your grocery needs? ?Hyperstar ? Metro/Makro ?Naheed/Chase-up/Imtiaz/Agha's ? Others___ On average how much amount you spend on your grocery? (PKR) ? 1000-3000 ? 4000-7000 ? 7000-10000 ? Above 10000 Based on the prior selected store which factor makes you buy from that store? ?Economical ? Adequate Parking ? Convenience (all items under one-roof) ? Safe and secure environment ? Others please specify___________________ What type of items do you prefer to shop along-with grocery? ?Cosmetics ? Garments ? Medicines ? Electronic Appliances ? Others_____ What additional foods items do you like to buy form t he grocery stores? Fresh Fruits and Vegetable ? Meat/Chicken/Fish ? Frozen Foods ? Others__________ What improvements you like see as far as services are concerned? ?Loyalty cards ? Discount coupons ? Speedy billing process ? Others _______ Would like to have more stores and hyper markets? ?Yes ? No What do you prefer the most for your grocery items? ?Quality ? Pricing ? Brand ? Others please specify___________ 6. 7. 8. 9. 10. Thank you for your time and attention. Page | 15 Appendix-2 FMCG Companies Profit From Rural Consumption Boom in Pakistan By Riaz Haq Higher crop prices have increased farmers? ncomes in Pakistan by Rs. 342 billion in the 12 months through June, according to a government economic survey. That was higher than the gain of Rs. 329 billion in the preceding eight years, according to a report by Bloomberg News. Companies like Millat tractors, Honda Atlas Motorcycles, Pak Suzuki Motors, Engro Foods, Telnor, Nestle, Colgate-Palmolive, Proctor and Gamble and Unilever h ave been big beneficiaries of the current rural consumption boom. Nestle Pakistan's chief Ian Donald has summed up the rising demand for his company's products as follows: â€Å"It? a common perception that China and India are much bigger in terms of growth than Pakistan. But for Nestle, the per capita consumption of our products in Pakistan is twice as much as we have in China and India. † It should be noted that Nestle is the world's largest packaged food company, and Pakistanis' per capita consumption of milk and dairy products is about 2. 5 times higher than in India. According to the FAO, the average dairy consumption of the developing countries is still very low (45 kg of all dairy products in liquid milk equivalent), compared with the average of 220 kg in the industrial countries.Few developing countries have per capita consumption exceeding 150 kg (Argentina, Uruguay and some pastoral countries in the Sudano-Sahelian zone of Africa). Among the most populous countries, only Pakistan, at 153 kg per capita, has such a level. In South Asia, where milk and dairy products are preferred foods, India has only 64 kg and Bangladesh 14 kg. East Asia has only 10 kg. Here are a few key points excerpted from a recent Businessweek story on rise of the rural consumer in Pakistan: 1. Unilever and Colgate-Palmolive Co. re sending salespeople into rural areas of the world? s sixth most-populous nation, where demand for consumer goods such as Sunsilk shampoo, Pond? s moisturizers and Colgate toothpaste has boosted local units? revenue at least 15 percent. Page | 16 2. â€Å"The rural push is aimed at the boisterous youth in these areas, who have bountiful cash and resources to increase purchases,† Shazia Syed, vice president for customer development at Unilever Pakistan Ltd. , said in an interview. â€Å"Rural growth is more than double that of national sales. † 3.Consumer-goods companies forecast growth in Pakistan even as an increase in ethnic viole nce in Karachi has made 2011 the deadliest in 16 years for the country? s biggest city and financial center. 4. Nestle Pakistan Ltd. is spending 300 million Swiss francs ($326 million) to double dairy output in four years, boosted sales 29 percent to 33 billion rupees ($378 million) in the six months through June. â€Å"We have been focusing on rural areas very strongly,† Ian Donald, managing director of Nestle? s Pakistan unit, said in an interview in Lahore. â€Å"Our observation is that Pakistan? rural economy is doing better than urban areas. † 5. Haji Mirbar, who grows cotton on a 5-acre farm with his four brothers, said his family? s income grew fivefold in the year through June, allowing him to buy branded products. He uses Unilever? s Lifebuoy for his open-air baths under a hand pump, instead of the handmade soap he used before. â€Å"We had a great year because of cotton prices,† said Mirbar, 28, who lives in a village outside south Pakistan? s Matiari town. â€Å"As our income has risen, we want to buy nice things and live like kings. † 6.Sales for the Pakistan unit of Unilever rose 15 percent to 24. 8 billion rupees in the first half. Colgate-Palmolive Pakistan Ltd.? s sales increased 29 percent in the six months through June to 7. 6 billion rupees, according to data compiled by Bloomberg. â€Å"In a generally faltering economy, the double-digit growth in revenue for companies servicing the consumer sector has come almost entirely from the rural areas,† said Sakib Sherani, chief executive officer at Macroeconomic Insights Pvt. in Islamabad and a former economic adviser to Pakistan? s finance ministry. 7.Unilever is pushing beauty products in the countryside through a program called â€Å"Guddi Baji,† an Urdu phrase that literally means â€Å"doll sister. † It employs â€Å"beauty specialists who understand rural women,† providing them with vans filled with samples and equipment, Syed said. Wome n in villages are also employed as sales representatives, because â€Å"rural is the Page | 17 growth engine† for Unilever in Pakistan, she said in an interview in Karachi. While the bulk of spending for rural families goes to food, about 20 percent â€Å"is spent on looking beautiful and buying expensive clothes,† Syed said. . Colgate-Palmolive, the world? s largest toothpaste maker, aims to address a â€Å"huge gap† in sales outside Pakistan? s cities by more than tripling the number of villages where its products, such as Palmolive soap, are sold, from the current 5,000, said Syed Wasif Ali, rural operations manager at the local unit. 9. Its detergents Bonus Tristar and Brite are packed in sachets of 20 grams or less and priced as low as five rupees (6 cents), to boost sales among low-income consumers hurt by the fastest pace of inflation in Asia after Vietnam.Unilever plans to increase the number of villages where its products are sold to almost half of the total 34,000 within three years. Its merchandise, including Dove shampoo, Surf detergent and Brooke Bond Supreme tea, is available in about 11,000 villages now. 10. Pakistan, Asia? s third-largest wheat grower, in 2008 increased wheat prices by more than 50 percent as Prime Minister Yousuf Raza Gilani sought to boost production of the staple. â€Å"The injection of purchasing power in the rural sector has been unprecedented,† said Sherani, who added that local prices for rice and sugarcane have also risen. 1. Telenor Pakistan Pvt. is also expanding in Pakistan? s rural areas, which already contribute 60 percent of sales, said Anjum Nida Rahman, corporate communications director for the local unit of the Nordic region? s largest phone company. While the presence of multinational consumer product giants like Nestle and Unilever receive more coverage in the western media, the Euromonitor report finds that Pakistani FMGC companies like Engro Foods, Haleeb Foods, Shezan, Tapal, Sh an and others dominate the packaged food business in Pakistan. Here's an excerpt from a recent Euromonitor report on Pakistan.Page | 18 Appendix- 3 Study of the International Retail Markets Drivers of Retail Change Internationally There are significant changes underway in the international retail sector. Some are already evident in the Irish retail market while others are now beginning to show an impact. The key drivers of change in the retail sector are: †¢ Consumer shopping habits and meal preparation habits are changing. This is driving the food retail structure to one of large stores for once-weekly shopping trips and smaller convenience stores for top-up purchases. Relatively low growth in retail spending across Europe, particularly in the food sector, which is generating substantial competition between retailers. †¢ A shift in the determinant of consumer demand from price consciousness to value for money. †¢ A stronger preference for service and convenience, bot h in retail service and also in product choice. †¢ The development of a more international outlook and a greater awareness of international brands. †¢ More focused marketing methods, referred to as „mass customization? and competition for consumer loyalty. †¢ The retail sector is still relatively highly regulated in many countries, specifically in the areas of planning regulations in respect of new store development and working hours. †¢ Developments in information and communications technologies (ICTs) are enabling improvements in market research and analysis, and supply chain management. This is driving significant change in international retail supply chains as retailers seek out increasing efficiencies and seek to reduce inventories. Page | 19 Appendix-4Future of Retail Sector in Pakistan The expected future trends in the retail sector in Pakistan are that: †¢ The retail sector can be expected to continue to grow in line with the overall growth of the economy, thereby providing further employment and an increasing contribution to economic activity. †¢ The level of concentration, i. e. , the market share held by major retailers, in both the food and clothing sectors, is expected to continue to increase. †¢ Further consolidation in the market can be expected through mergers and acquisitions of national retailers and foreign retailers in the current market.Acquisition is likely to be the mode of market entry for large scale foreign retailers into the future. Size & Structure The strucuture of the retail sector is changing as: †¢ Retailers are growing larger through mergers and acquisitions both in domestic and international markets; †¢ The number of large sized stores is increasing significantly; †¢ Levels of concentration in retail markets are increasing; †¢ Order sizes and deliveries from suppliers are growing; and †¢ Suppliers are increasing in scale. Customer Service Customer service is dev eloping rapidly through: †¢ Home hopping and delivery; †¢ Internet shopping; †¢ Longer opening hours; †¢ Loyalty card schemes; †¢ Better in-store service; †¢ Micro-marketing to individual customers; and †¢ Improved mail order. Page | 20 Diversification Retailers are pursuing growth through diversification into: †¢ New product areas, by food retailers into non-food goods, and into new markets such as apparel and music; †¢ New business sectors such as banking and insurance; and †¢ New geographic markets, nationally and internationally, mail order, teleshopping and ecommerce.Supply-Chain Management Retailers are increasing their control over the whole supply chain by implementing: †¢ Centralized distribution; †¢ Efficient consumer response (ECR) †¢ Increased traceability of goods †¢ Increased investment in Information Technology; †¢ Supplier rationalization programs †¢ Greater involvement in supplier operat ions. Page | 21 References Retail Sector Dynamics in Ireland-www. forfas. ie. European Journal of Scientific Research Euro Journals Publishing, Inc. 2009 http://www. eurojournals. com/ejsr. htm http://www. iazhaq. com/2011/10/fmcg-companies-profit-from-rural. html Retail markets planning guide-FAO Bulletin http://www. fao. org/docrep/v8390e/V8390E00. HTM New generation of retail markets By Ashfak Bokhari | From InpaperMagzine | 23rd July, 2012 http://dawn. com/2012/07/23/new-generation-of-retail-markets/ Retail’s Hottest Emerging Markets, 2012 http://www. cnbc. com/id/47782726/Retail_s_Hottest_Emerging_Markets_2012 Economic Impact of Retailing in Pakistan Proceedings of 2nd International Conference on Business Management Page | 22

Business Need Business Communication Skills Essay

BUSINESS NEED BUSINESS COMMUNICATION SKILLS * BASICS OF BUSINESS COMMUNICATION – Communication skills have emerged as the most powerful set of skills to possess for accelerating ones career trajectory and speed of accomplishment in every walk of life. To prepare yourselves for a rewarding career in the broad field of management, it is even more essential to acquire, practice and exhibit high levels of communication skills in normal and crisis situations. Effective communication skills provide the ladder to the managers and leaders for rapid progression in their careers. Business communication is the sending and receiving of verbal and non verbal messages within the organizational context (Roebuck, 2001; Over, 2001; Murphy, Hildebrandt, & Thomas, 1997). Hanna and Wilson (1998) expanded on this definition, indicating business communication is a process of generating, transmitting, receiving, and interpreting messages in interpersonal, group, public, and mass communication contexts through written and verbal formats. Hynes (2005) stated effective business communicat ion is the key to planning, leading, organizing, and controlling the resources of the organizations to achieve objectives, and may be formal or informal in nature. Argenti (2007) discussed business communication functional aspects and found that over half of the heads of corporate communication departments oversee business communications functions that include media relations, online communications, marketing, special events, product/brand communications, crisis management, employee/internal communications, community relations, and product/brand advertising. The expanse and importance of business communication underscores the need for business education and business to collaborate in preparing business majors for the workplace. It is widely accepted that business management and business educators perceive communication skills as highly valuable to employees and organizations alike. In business organizations, numerous sources have reported that communication skills are critical to career success and a significant contributor to organizational success (Du-Babcock, 2006; Roebuck, 2001; Certo, 2000; Dilenschneider, 1992; Rushkoff, 1999). In academia, research  has shown faculty and administrators perceive that communication skills are very important to students’ eventual career success (National Association of Colleges and Employers, 2001; Gray, 2010). Despite the agreement in business regarding the importance of communication skills, evidence exists that long-term employees and those just entering the work force from college still lack these skills. Pearce, Johnson, and Barker (1995) reported fair to poor (the lowest two categories on a 5- point scale) communication and listening skills of managers and employees. Fordham and Gabbin (1996) interviewed 84 business executives and concluded that business students with apprehension about communicating are less likely to practice the communication and, therefore, are less likely to develop communication skills. * Objectives * Scope of Communication * Types of Communication * Significance of Communication Skills * Communication Process * Process at Communicators‟ End * Process at Communicates‟ End * Communication Model * OBJECTIVE – After perusing this unit, students should be able to: 1. Appreciate the vast scope of communication in modern world 2. Distinguish between the process of communication and exercise of power 3. Understand that one-way flow of information is a part of the overall process of communication 4. Identify different types of communications 5. Grasp the importance of communication skills in the life of an individual and enterprise 6. Recount the dividends that accrue from acquiring effective communication skills 7. Understand the sources that lead to multiple interpretations of oral and written communication * SCOPE OF COMMUNICATION – Communication as a subject of study has a very vast canvas. To different people, communication implies various areas of study, research and application: (1) It is a means of transportation from one place to another viz., moving men, machines, materials etc by surface transport like railways, roadways or by air or by sea. It is not uncommon to describe a region or a country backward in terms of means of communication because it is not serviced or well connected by railways, roadways, airways or seaways. (2) It also relates to means of sending / receiving messages, packets or parcels through post, telephone, telegram, radio, wireless or Internet. These means of communications have undergone rapid changes during the last few decades. Postal services have been revolutionized by courier services – same-day delivery, next-day delivery etc. Telephone services have become commonplace – one can talk to a person anywhere even one orbiting in a satellite without shouting. The mobile telephony and use of Internet has changed the way people talk and communicate with one another. They are changing the way business is done. (3) Communication is a major focus of attention for artists – singers, dancers, actors, painters, sculptors etc are all trying to communicate with their audiences. They Endeavour to win their attention and appreciation so as to secure attractive returns for their efforts. In managerial or business context, it is the science and art of communicating. Etymologically, communication as a word is derived from the word „common‟ in English or „Communis‟ from Latin. It means „shared by‟ or „concerning all‟. Thus communication is a process of „influencing others‟ to achieve common, shared objectives. These goals could be that of individuals, families, teams, departments functions and companies. Communication has emerged as a very powerful personal skill that individuals must acquire to be able to perform their duties and become efficient managers and effective 1. Communication and Power – Communication is also the most powerful input resource in an enterprise. The various resources, just to recount, are as below: 1 Men 2 Money 3 Materials 4 Machines 5 Methods 6 Management 7 Measurement 8 Message covering both information and communication flows 9 Motive Power 10 Motivational Leadership Messaging has emerged as the most important resource for, without it, nothing can be transacted anywhere. It is the lifeline of any society. It is the glue that holds companies, communities and countries together. There is another process that is also used to influence others – it is the use of authority or power. They say if person has power it shows because it quickly shows his influence or hold on others‟ opinion. However, it must be understood in its proper perspective. Power has been described as „a process of influencing others to do some thing that, left to themselves, they will not do‟. This process is, then, quite different from that of communication where we influence others as equals – members of the family, members of the inter-departmental teams or customers or fellow members of an association. The process of communication is greatly dependent on the skill of individuals who, as equal members, are in a position to influence others so as to compel, propel or impel them to work together to achieve common goals! (2) Communication as a two-way process Communication is a complete process – it starts with communicators sending messages to receivers, the „communicatees‟. An experienced sender of message, whether oral or written, would think of the audience as his customer. He would try to gauge or guess the kind of level of communication the receiver is comfortable with. Thereafter, he would craft his message in a manner and in the language, words, phrases and idioms that the receiver is familiar with. Each receiver of message is really a customer whose needs and wants should be as well known to the sender as it happens in a market place. Obviously, like the sender who chooses words, phrases and idioms from his vocabulary depending on own learning, experience and exposure, receiver also has his own mental filter that is the product of his learning, experience and exposure. To absorb the message in his mind, he does the abstraction of the message in to words, phrases and idioms that he is familiar with or has command over. This leads to his formulating his response to the message received. Once again, it goes through the mind filter and ultimately comes out of the communicatee and starts its return journey to the sender of the message. It conveys back what is understood by the receiver. A sensitive speaker is able to judge the reaction of his audience from the gestures, sounds and expressions of the audience – the way they sit, the way they yawn or the way they twitter their fingers etc. It is thus a complete cycle because it is a two way process. Until the full process has been gone through the process of communication is considered to be incomplete. (3) Information as a one-way process Information flow is another related process. Information is knowledge; it comes from the processing of raw data which records the events as they take place in every miniscule of an organization or an institution. Knowledge is power. The flow of information is considered to be an extremely powerful tool at the disposal of men at all levels of a business enterprise. However, difference between communication and information flows must be understood clearly. Whereas communication is a two way process, information is a one-way process. It is, therefore, half of the process. Yet it is used  very extensively in organizations. As businesses grow in size, complexity and dynamics, it is very difficult to ensure two way process all the time. Much of the time, information flows one way – downwards, upwards or horizontal along formal lines of command. These lines of command become the channels of information flows and serve as the cornerstones of communication, coordination and control. 2. TYPES OF COMMUNICATION Communication can be classified as below: Communication Verbal Non-verbal Communication ommunication Oral Written Body Language Communication Communication 3. SIGNIFICANCE OF BUSINESS COMMUNICATION SKILLS – Conversing and corresponding with people around is such a common activity that most of individuals are so pre-occupied with their daily routine that they do not stop and ponder over the immense advantages that business enterprises can derive from mastering the art and science of communication. Following payoffs are only suggestive: 1. Internal communication – Before the end of nineteenth century, businesses were small; they started growing in size from the beginning of twentieth century. Contemporary business enterprises are very large and have not only become multinational but also transnational in character. Besides, they have grown in complexity in terms of a wide array of products and services they deal in and the number of countries and  continents they are operating in. Also, arising from liberalizing of many national economies, global competition has intensified and the rate of change in market place has accelerated. Market forces have also become very dynamic, almost verging on chaos. 2. External communication – As a business enterprise in the modern society, it has to interact, pro-act or react to happenings in other institutions viz. 1 Government bodies, statutory / regulatory agencies, municipal authorities etc 2 Distributors, dealers and retailers 3 Customers, community and society at large 4. Communication skills as vital job requirement- Human beings are communicating all the time. Ability to express powerfully and influence the attitude and behavior of people for giving better performance on their jobs, has emerged as a job skill of critical importance for managers / leaders at all levels of management. Thus all employees are expected to: 1 Write good correspondence 2 Be good in oral conversation 3 Develop and cultivate powerful body language 4 Be able to sell ideas and products effectively 5 Be very good in weaning away customers from competitor and retaining them It is now increasingly understood that even specialists like accountants, engineers, technicians etc should have good communication skills. In the present day knowledge society, competitive advantage of acquiring excellent communication skills cannot and perhaps need not be emphasized! * Communication skills essential for promotion – Communication skills have emerged as the most critical prerequisite for  promotion to senior executive positions in the industry. Consequently, managers at lower rungs of organizations should also have good command over the spoken and written language of the business. As a general rule, managers should have the ability to make their communications heard, read or understood. * COMMUNICATION PROCESS – * In order to develop a deep understanding of the subject of communication, it is important that everyone understands the complete process of communication. Broadly, it has two parts: * Process at communicator end (Senders‟ Part) * Process at communications end (Receivers‟ Part) A GOOD DEBTOR IS A GOOD COMMUNICATOR Definition: Debtor is an expression used in the accounting world to specify a party who owes money to a company or individual. A debtor can be an entity, a company or a person of a legal nature that owes money to someone else – your business for example. If you have one or more debtors, that makes you a creditor. To put it simply, the debtor-creditor relationship is complimentary to the customer-supplier relationship. Definition: a person who communicates, especially one skilled at Conveying information, ideas, or policy to the public. a person in the business of communications, as television ormagazine publishing. Definition In this division, â€Å"collector† means a person, whether in British Columbia or not, who is collecting or attempting to collect a debt. Harassment (1) A collector must not communicate or attempt to communicate with a debtor, a member of the debtor’s family or household, a relative, neighbour, friend or acquaintance of the debtor, or the debtor’s employer in a manner or with a frequency as to constitute harassment. (2) Without limiting subsection (1), one or more of the following constitutes harassment: (a) using threatening, profane, intimidating or coercive language; (b) exerting undue, excessive or unreasonable pressure; (c) publishing or threatening to publish a debtor’s failure to pay. Disclosure to debtor (1) A collector must not attempt to collect payment of a debt from a debtor until the collector has notified the debtor in writing or the collector has made a reasonable attempt to notify the debtor in writing of (a) the name of the creditor with whom the debt was incurred, (b) the amount of the debt, and (c) the identity and authority of the collector to collect the debt from the debtor. (2) A collector must not initiate verbal communication with a debtor with respect to the collection of a debt until 5 days after the collector has sent to the debtor the written notice referred to in subsection (1). (3) If a debtor informs the collector that the debtor has not received the notice required under subsection (1), the collector must send that information to the debtor at the address provided by the debtor. Communication with debtor (1) A collector must not communicate or attempt to communicate with a debtor at the debtor’s place of employment unless (a) the collector does not have the home address or telephone number for the debtor and the collector contacts the debtor solely for the purpose of requesting the debtor’s home address or telephone number or both, (b) the collector has attempted to contact the debtor at the debtor’s home address or telephone number, but the collector has not contacted the debtor in any of those attempts, or (c) the collector has been authorized by the debtor to communicate with the debtor at the debtor’s place of employment. (2) The collector must not make more than one verbal attempt, under subsection (1) (b), to contact the debtor at  the debtor’s place of employment. (3) At the time a collector communicates with a debtor, the collector must first indicate to the debtor (a) the name of the creditor with whom the debt was incurred, (b) the amoun t of the debt, and (c) the identity and authority of the collector to collect the debt from the debtor. (4) A collector must not continue to communicate with a debtor (a) except in writing, if the debtor (i) has notified the collector to communicate in writing only, and (ii) has provided a mailing address at which the debtor may be contacted, (b) except through the debtor’s lawyer, if the debtor (i) has notified the collector to communicate only with the debtor’s lawyer, and (ii) has provided an address for the lawyer, or  (c) if the debtor has notified the collector and the creditor that the debt is in dispute and that the debtor would like the creditor to take the matter to court. Communication with persons other than debtor (1) Except for the purpose of obtaining the debtor’s home address or telephone number, a collector must not communicate or attempt to communicate with a member of the debtor’s family or household, or a relative, neighbour, friend or acquaintance of the debtor unless (a) the person contacted has guaranteed to pay the debt and is being contacted in respect of that guarantee, or (b) the debtor has authorized the collector to discuss the debt with the person contacted. (2) A collector must not communicate with a debtor’s employer except (a) for the purpose of confirming the debtor’s employment, business title and business address, or (b) for other purposes authorized in writing by the debtor. Time of communication (1) In this section, â€Å"statutory holiday† means a holiday, except Sunday, unless the holiday falls on a Sunday. (2) Except on the request of the person contacted, a collector must not communicate, either by telephone or in person, with the debtor, a member of the debtor’s family or household, or a relative, neighbour, friend or acquaintance of the debtor, or the debtor’s employer or guarantor (a) on a statutory holiday, (b) subject to paragraph (a), on a Sunday, except between the hours of 1 p.m. and 5 p.m. local time for the person contacted, or (c) on any other day, except between the hours of 7 a.m. and 9 p.m. local time for the person contacted. Cost of communication A collector must not communicate or attempt to communicate with a person for the purpose of collecting, negotiating or demanding payment of a debt by a means that results in the costs of the communication being payable by the person. Collection from person not liable for debt or in excess of amount of debt A collector must not (a) collect or attempt to collect money that exceeds the amount of the debt owing, (b) collect or attempt to collect money from a person who is not liable for the debt, or (c) if a person has informed the collector that the person is not the debtor, continue to communicate with that person unless the collector first makes all reasonable efforts to ensure that the person is in fact the debtor. Legal proceedings (1) If a debt has been assigned to a collector, the collector must not (a) bring or continue a legal proceeding for the recovery of a debt as plaintiff unless the debtor has been given notice of the assignment, or (b) bring a legal proceeding unless the collector first gives notice to the debtor that the collector intends to bring the proceeding. (2) A collector must not recommend to a creditor that a legal proceeding be brought, unless the collector first gives notice to the debtor that the collector intends to recommend that a proceeding be brought. (3) Nothing in subsection (2) affects solicitor-client privilege. (4) A collector must not directly or indirectly threaten, or state an intention, to bring or continue a legal proceeding for the recovery of a debt (a) for which the collector does not have the written authority of the creditor, or (b) for which there is no lawful authority. Removal, seizure, repossession and distress A collector must not do any of the following, whether on the collector’s  own behalf or on behalf of another person, directly or indirectly: (a) unless there is a court order to the contrary, remove from inside the debtor’s private dwelling any personal property claimed under seizure, distress or repossession, in the absence of the debtor, the debtor’s spouse, the debtor’s agent or an adult resident in the debtor’s dwelling; (b) seize, repossess or levy distress against personal property that is not specifically charged or mortgaged, or to which legal claim may not be made under a statute, court judgment or court order; (c) remove, seize, repossess or levy distress against personal property during a day or during the hours of a day when removal, seizure, repossession or distress is prohibited by the regulations. False or misleading information and misrepresentations In collecting or attempting to collect payment of a debt, a collector must not (a) supply any false or misleading information,  (b) misrepresent the purpose of a communication,  (c) misrepresent the identity of the collector or, if different, the creditor, or (d) use, without lawful authority, a summons, notice, demand, or other document that suggests or implies a connection with any court inside or outside of Canada. Additional prohibited practices A collector must not commit or engage in a prescribed act or practice.

William Henry Harrison, U.S. General and President

William Henry Harrison, U.S. General and President William Henry Harrison (February 9, 1773–April 4, 1841) was a U.S. military commander and the ninth president of the United States. He led American forces during the Northwest Indian War and the War of 1812. Harrisons time in the White House was brief, as he died about one month into his term of typhoid fever. Fast Facts: William Henry Harrison Known For:  Harrison was the ninth president of the United States.Born:  February 9, 1773 in Charles City County, Virginia ColonyParents: Benjamin Harrison V  and Elizabeth Bassett HarrisonDied:  April 4, 1841 in Washington, D.C.Education: University of PennsylvaniaSpouse: Anna Tuthill Symmes Harrison (m. 1795-1841)Children: Elizabeth, John, William, Lucy, Benjamin, Mary, Carter, Anna Early Life Born at Berkeley Plantation, Virginia, on February 9, 1773, William Henry Harrison was the son of Benjamin Harrison V and Elizabeth Bassett (he was the last United States president to be born before the American Revolution). A delegate to the Continental Congress and signer of the Declaration of Independence, the elder Harrison later served as governor of Virginia and used his political connections to ensure that his son received a proper education. After being tutored at home for several years, William Henry was sent to Hampden-Sydney College at age 14 to study history and the classics. At his fathers insistence, he enrolled at the University of Pennsylvania in 1790 to study medicine under Dr. Benjamin Rush. However, Harris did not find the medical profession to his liking. When his father died in 1791, Harrison was left without money for schooling. After learning of his situation, Governor Henry Light-Horse Harry Lee III of Virginia encouraged the young man to join the army. Harrison was commissioned as an ensign in the 1st U.S. Infantry and sent to Cincinnati for service in the Northwest Indian War. He proved himself an able officer and was promoted to lieutenant the following June and became an aide-de-camp to Major General Anthony Wayne. Learning command skills from the gifted Pennsylvanian, Harrison took part in Waynes 1794 triumph over the Western Confederacy at the Battle of Fallen Timbers. This victory effectively brought the war to a close; Harrison was among those who signed the 1795 Treaty of Greenville. Frontier Post In 1795, Harrison met Anna Tuthill Symmes, the daughter of Judge John Cleves Symmes. A former militia colonel and delegate to the Continental Congress from New Jersey, Symmes had become a prominent figure in the Northwest Territory. When Judge Symmes refused Harrisons request to marry Anna, the couple eloped and wed on November 25. They would ultimately have 10 children, one of whom, John Scott Harrison, would be the father of future president Benjamin Harrison. Harrison resigned his commission on June 1, 1798, and campaigned for a post in the territorial government.  These efforts proved successful and he was appointed Secretary of the Northwest Territory on June 28, 1798, by President John Adams. During his tenure, Harrison frequently served as acting governor when Governor Arthur St. Clair was absent. Harrison was named the territorys delegate to Congress the following March. Though he was unable to vote, Harrison served on several Congressional committees and played a key role in opening the territory to new settlers. With the formation of the Indiana Territory in 1800, Harrison left Congress to accept an appointment as the regions governor. After moving to Vincennes, Indiana, in January 1801, he built a mansion named Grouseland and worked to obtain the title to Native American lands. Two years later, President Thomas Jefferson authorized Harrison to conclude treaties with the Native Americans. During his tenure, Harrison concluded 13 treaties which saw the transfer of over 60,000,000 acres of land. Harrison also began lobbying for a suspension of Article 6 of the Northwest Ordinance so that slavery would be permitted in the territory. Harrisons requests were denied by Washington. Tippecanoe Campaign In 1809, tensions with Native Americans began to increase following the Treaty of Fort Wayne, which saw the Miami sell land that was inhabited by the Shawnee. The following year, the Shawnee brothers Tecumseh and Tenskwatawa (The Prophet) came to Grouseland to demand that the treaty be terminated. After they were refused, the brothers began working to form a confederation to block white expansion. To oppose this, Harrison was authorized by Secretary of War William Eustis to raise an army as a show of force. Harrison marched against the Shawnee while Tecumseh was away rallying his tribes. Encamping near the tribes base, Harrisons army occupied a strong position bordered by Burnett Creek on the west and a steep bluff to the east. Due to the strength of the terrain, Harrison elected not to fortify the camp. This position was attacked on the morning of November 7, 1811. The ensuing Battle of Tippecanoe saw his men turn back repeated assaults before driving off the Native Americans with determined musket fire and a charge by the armys dragoons. In the wake of his victory, Harrison became a national hero. With the outbreak of the War of 1812 the following June, Tecumsehs War became subsumed into the larger conflict as the Native Americans sided with the British. War of 1812 The war on the frontier began disastrously for the Americans with the loss of Detroit in August 1812. After this defeat, the American command in the Northwest was reorganized and after several squabbles over rank, Harrison was made commander of the Army of the Northwest on September 17, 1812. After being promoted to major general, Harrison worked diligently to transform his army from an untrained mob into a disciplined fighting force. Unable to go on the offensive while British ships controlled Lake Erie, Harrison worked to defend American settlements and ordered the construction of Fort Meigs along the Maumee River in northwest Ohio. In late April, he defended the fort during an attempted siege by British forces led by Major General Henry Proctor. In late September 1813, after the American victory at the Battle of Lake Erie, Harrison moved to the attack. Ferried to Detroit by Master Commandant Oliver H. Perrys victorious squadron, Harrison reclaimed the settlement before commencing a pursuit of British and Native American forces under Proctor and Tecumseh. Harrison won a key victory at the Battle of the Thames, which saw Tecumseh killed and the war on the Lake Erie front effectively ended. Though a skilled and popular commander, Harrison resigned the following summer after disagreements with Secretary of War John Armstrong. Political Career In the years following the war, Harrison aided in concluding treaties with the Native Americans, served a term in Congress (1816–1819), and spent time in the Ohio state senate (1819–1821). Elected to the U.S. Senate in 1824, he cut his term short to accept an appointment as ambassador to Colombia. There, Harrison lectured Simon Bolivar on the merits of democracy. In 1836, Harrison was approached by the Whig Party to run for president. Believing they would be unable to defeat the popular Democrat Martin Van Buren, the Whigs ran multiple candidates hoping to force the election to be settled in the House of Representatives. Though Harrison led the Whig ticket in most states, the plan failed, and Van Buren was elected. Four years later, Harrison returned to presidential politics and led a unified Whig ticket. Campaigning with John Tyler under the slogan Tippecanoe and Tyler Too, Harrison emphasized his military record while blaming the depressed economy on Van Buren. Promoted as a simple frontiersman, despite his aristocratic Virginia roots, Harrison was able to easily defeat the more elitist Van Buren. Death Harrison took the oath of office on March 4, 1841. Although it was a cold and wet day, he wore neither a hat nor coat as he read his two-hour inaugural address. He fell ill with a cold on March 26, shortly after taking office. While popular myth blames this illness on his prolonged inaugural speech, there is little evidence to support this theory. The cold quickly turned into pneumonia and pleurisy, and despite the best efforts of his doctors, Harrison died on April 4, 1841. Legacy At age 68, Harrison was the oldest U.S. president to be sworn in prior to Ronald Reagan. He served the shortest term of any president (one month). His grandson Benjamin Harrison was elected president in 1888. Sources Collins, Gail.  William Henry Harrison. Times Books, 2012.Doak, Robin S.  William Henry Harrison. Compass Point Books, 2004.

Motives for Murder in Edgar Allan Poes The Black Cat

Motives for Murder in Edgar Allan Poes The Black Cat The Black Cat  shares many characteristics with Edgar Allan Poes The Tell-Tale Heart: an unreliable narrator, a brutal and inexplicable murder (two, actually), and a murderer whose arrogance leads to his downfall. Both stories were originally published in 1843, and both have been widely adapted for theater, radio, television, and film. For us, neither story satisfactorily explains the murderers motives. Yet, unlike The Tell-Tale Heart, The Black Cat makes extensive attempts to do so, which makes it a thought-provoking (if somewhat unfocused) story. Alcoholism One explanation that comes up early in the story is alcoholism. The narrator refers to the Fiend Intemperance and talks about how drinking changed his formerly gentle demeanor. And its true that during many of the violent events of the story, hes drunk or drinking. However, we  cant help but notice that even though he isnt drunk as hes telling the story, he still shows no remorse. That is, his attitude on the night before his execution isnt very different from his attitude during the other events of the story. Drunk or sober, hes not a likable guy. The Devil Another explanation the story offers is something along the lines of the devil made me do it. The story contains references to the superstition that black cats are really witches, and the first black cat is inauspiciously named Pluto, the same name as the Greek god of the underworld. The narrator deflects blame for his actions by calling the second cat the hideous beast whose craft had seduced me into murder. But even if we grant that this second cat, who appears mysteriously and on whose chest a gallows seems to form, is somehow bewitched, it still doesnt provide a motive for the murder of the first cat. Perverseness A third possible motive has to do with what the narrator calls the spirit of PERVERSENESS- the desire to do something wrong precisely because you know its wrong. The narrator posits that its human nature to experience this unfathomable longing of the soul to vex itself- to offer violence to its own nature- to do wrong for the wrongs sake only. If you agree with him that humans are drawn to break the law just because its the law, then perhaps the explanation of perverseness will satisfy you. But were  not convinced, so we continue to find it unfathomable not that humans are drawn to do wrong for wrongs sake (because were not sure they are), but that this particular character is drawn to it (because he certainly seems to be).    Resistance to Affection It seems to me that the narrator offers a smorgasbord of possible motives partly because he has no idea what his motives are. And we  think the reason he has no idea of his motives is that hes looking in the wrong place. Hes obsessed with cats, but really, this is a story about the murder of a human. The narrators wife is undeveloped and virtually invisible in this story. We know that she loves animals, just as the narrator supposedly does. We know that he offer[s] her personal violence and that she is subject to his ungovernable outbursts. He refers to her as his uncomplaining wife, and in fact, she doesnt even make a sound when he murders her! Through it all, she is unfailingly loyal to him, much like the cats. And he cant stand it. Just as he is disgusted and annoyed by the second black cats loyalty, we  think he is repulsed by his wifes steadfastness. He wants to believe that that level of affection is possible only from animals: There is something in the unselfish and self-sacrificing love of a brute, which goes directly to the heart of him who has frequent occasion to test the paltry friendship and gossamer fidelity of mere Man. But he himself is not up to the challenge of loving another human being, and when faced with her loyalty, he recoils. Only when both cat and wife are gone does the narrator sleep well, embracing his status as a freeman and looking upon [his] future felicity as secured. He wants to escape from police detection, of course, but also from having to experience any real emotions, regardless of the tenderness, he brags he once possessed.

Challenges which organisations and managers face

Challenges which organisations and managers face This report aims at understanding the challenges that managers and organisations face in going international, and will offer some recommendations and possible solutions that can be considered by the organisations. The number of corporations that are going international is on a steady increase, as the world is opening up for foreign firms and there is more opportunity to expand to new destinations across the globe. Most times, multinational companies operating abroad face much more difficult tasks than before, due to high competition. A lot of companies form partnerships with foreign distributors in order to expand internationally, but they might not have the necessary resources and international experience it takes to sustain an international presence as the whole process can be a very demanding task, especially on the part of the managers Countries of the world are now interacting more rapidly in the globalized business environment of today. Thus the problems involved in managing a cross diverse cultures affects not only the multinational corporations, but also domestic companies, as a large number of domestic corporations also face multi-cultural environments because they seem to be constantly selling their good or making purchases in the international markets. Some domestic corporations also employ a lot of staff and management who are from different cultures. Thus when managers fail to fully appreciate and deal with the resulting differences in behavior, attitudes and values of those with whom they work or interact, especially in international business transactions, then that would be a major source of difficulties. According to Charles Perrow â€Å"Interactive complexity is the measure of the degree to which we cannot foresee all the ways things can go wrong. This may be because there are just too many interactions to keep track of. More likely, it is because our various theories are simply not up to the task of modeling socio-technical interactions. Seco nd, coupling is a measure of the degree to which we cannot stop an impending disaster once it starts.† (Perrow, C 2000) This might be as a result of managers not having ample time, or maybe because it is not physically possible, or due to a lack of experience. The capacity of managers to prevent any surprises that may arise from doing business on an international scale diminishes as the interactive complexity increases. Therefore, as the level of interactive coupling and interactive complexity continues to increase in a corporation. Then the whole system can be seen as an accident waiting to occur. This is what Charles Perrow refers to as â€Å"normal accident† in the sense that errors of operation will merely serve to trigger the events. Therefore, the management techniques and strategies employed to resolve international business problems have to differ from the management techniques for resolving local and domestic problems. As such mangers are to improve upon their managerial capacity to prevent unanticipated interactions and components, the system has to be firstly simplified, then there has to be and effort to increase the capacity to handle international problems, building in longer response times, and decoupling of major components. Apart from convergent problems which are problems which show promise for solution, multicultural corporations also face divergent problems. Divergent problems don’t promise a solution and tend to lead to more differences. According to Tylor (1977)

Phase 2 - International Law and Business Essay Example | Topics and Well Written Essays - 250 words

Phase 2 - International Law and Business - Essay Example Several legal as well as ethical guidelines have been created for the protection of environment. One such legal guideline is Clean Air Act which was enacted during the period of 1970 (Www2.epa.gov, 2014). Under this act the EPA is required to create (National Ambient Air Quality Standards) NAAQS and its purpose was even to have separate NAAQS in all the states of United States by the period of 1975 (Www2.epa.gov, 2014). The main aim of any organization is to ensure that shareholder value is increased and in order to increase the shareholder’s value, a company needs to ensure that it continues to perform its business in a profitable manner. Keeping the profitability of the company in mind, the company needs to give importance to protection of the environment as if due to their activities environment is damaged then the chances of them facing costly law suits may increase and they may even be disliked by the consumers due to which they may loose customers and experience

Waitrose and its Organizational Behaviour Structure Case Study

Waitrose and its Organizational Behaviour Structure - Case Study Example Last year, Waitrose registered gross sales up 251.6 million pound which is 6.8% to just under 4.0 billion pound. Waitrose operating profits (excluding property profits of 8.6 million pound) has increased 38.3 million pound which is 22% increase to 212.1 million pound. It is likely to grow at the rate of 3.6 % (excluding Petrol). It has the market share of 3.9% and has registered growth in operating margin by 5.4% (excluding property profits). Waitrose sales have growth by 47% in last four years. Its market share of the UK organics market stands at over 18%. Sales density of Waitrose has increased by 2.3% to 1,038 pound per square feet. Due to its higher product quality, Waitrose achieved 13 out of 18 quality standard industry awards. Waitrose has maintained its long-term relationship with farmers and suppliers and committed to support and sell only British farm products. Waitrose is providing specialized services to provide knowledge of the products to its customers. So Waitrose aims to combine the convenience of supermarket with the expertise and services of specialist shop and offer price commitment to ensure its customer to get good value for money at Waitrose. These are the sole reasons why Waitrose voted as the most favorites. These are the sole reasons why Waitrose voted as the most favorite grocer of U.K (All the data has been extracted from the website www.waitrose.com ). Individuals as an employee are motivated through the fulfillment of their desires & needs, and is the base for the fact that why people behave in a certain way to achieve their personal goals. The two factor theory (sometimes also called motivation-hygiene theory) was proposed by psychologist Frederick Hertzberg. According to Hertzberg, the factors leading to job satisfaction are separate and distinct from those that lead to job dissatisfaction. Therefore, managers who seek to eliminate factors that can create job dissatisfaction may bring about peace but not necessarily motivation. They will be placating their workforce rather than motivating them. As a result conditions surrounding the jobs such as quality of supervision, pay, company policies, physical working conditions, relation with others and job security is characterized by Hertzberg as hygiene factors. When they are adequate, people will not be dissatisfied; neither will they be satisfied. If we want to motivate people on th eir jobs, Hertzberg suggested emphasizing factors associated with the work itself or to outcomes directly derived from it, such as promotional opportunities, opportunities for personal growth, recognition, responsibility and achievement. Maslow's hierarchy of needs theory based on five needs, first two lower needs and later three upper needs (Physiological, Safety, Social, and Esteem & Self Actualization) has received wide recognition, particularly among practicing managers. This can be attributed to the theory's intuitive logic and ease of understanding. In the later years, Alderfer has reworked Maslow's need hierarchy to align more closely to empirical research. It is revised need hierarchy is labeled ERG theory (Alderfer, 1969). Alderfer argues that there are three groups of core needs- existence, relatedness & growth. The existence group is concerned with providing basic requirement, which Maslow considered to be physiological and safety needs whereas relatedness considered Masl ow's social needs and the external component of

Project Statistics Example | Topics and Well Written Essays - 2000 words - 1

Statistics Project Example When the organizations’ infrastructure or environment is organized aptly, it will positively influence the employees. Employees are the crucial â€Å"cog† for the organizational functioning and success. This significance of employees was put forward by Mayhew (2014) who stated that the objective of any organization is profitability; and that profitability and thereby organizations success depends on the employees performance, with poor performance by the employees being detrimental to the companys success. Employees work in an organization on full-time basis as well as short-term basis. Although, full-time employees are the majority in any organization, employment of short-term employees are also on the rise. â€Å"The use of temporary workers is growing rapidly, with the number of companies using temporary workers on the increase as global competition increased and the urge to cut down on costs of undertaking businesses in order to remain competitive rises† (Wan dera 2011). This role of both full-time and short-term workers brings in focus the number of hours they contribute to the organization (Simeon 2013). So, the report will focus on the data collected from 400 fashion stores located in the Netherlands thereby discussing those stores’ infrastructure, employees including full-timers and part-timers, the hours contributed by them and others. As above-mentioned, the data is regarding the study of direct annual sales of 400 Dutch fashion stores in the year 1990. The quantitative variables used are: Total Sales (tsales), Sales per square meter (sales), Number of full-times (nfull), Number of part-times (npart), Total number of hours worked (hoursw) and Sales floor space of the store in square metres (ssize). Since all of them are quantitative variables, the Karl Pearson correlation coefficient for continuous variables is calculated and tested for its significance. â€Å"Karl Pearson correlation coefficient measures quantitatively the extent to which two variables